Baltimore’s Leading IT Support Team
The People Behind the Technology
Purpose-Driven IT Support
A Rock-Solid Mission
Alliance was born out of a house. Fast forward more than a decade and here it is — all grown up. But there’s no way Alliance would be where it is today without the people who built it and the people who continue to keep it thriving.
And even though we’ve come so far and done so much, our mission has remained unchanged:
Give people the technology they need to do bigger, better things. No matter what.
IT Support From Experienced Leaders
Meet the Leadership Team
Swadesh (Swat) Guchhait
President
Sports, German Shepherds, Family and Travel.
When Swat was a child, he wanted to follow in his father’s footsteps and pursue a career in biochemistry. But when his father recognized Swat’s attention to detail, he suggested to his son that he explore information technology instead. This set Swat down an exciting path. He developed an intense passion for IT and earned his degree in Information Systems Management at the University of Maryland. At this point, he has more than 20 years of experience working in the IT industry and is whole-heartedly focused on growing AIS and leading his team to success.
Sara Szot
Vice President of Operations
Family & Friends, Reality TV Junkie, Makeup Lover, Reading
After earning her degree in Business Administration from Elizabethtown College, Sara spent six years supporting sales and business development teams in the real estate sector. After acquiring extensive experience cultivating SMB teams, she joined Alliance InfoSystems as the Vice President of Operations. She currently oversees the operations and internal systems at AIS and is fully committed to establishing processes that benefit both AIS and its clients.
Tom McCadden
Vice President of Technology
Traveling, Hockey (Washington Capitals!)
Back in 2006, Tom joined Alliance with a mission to lead the AIS team and help them design and develop custom technology solutions. Every day, he does what he can to build IT services and solutions that help clients realize their business vision. To successfully accomplish this, he manages the relationships AIS has with industry leaders and leads the R&D team into new technology platforms.
Dennis Ciabatoni
Director of Technical Services
Traveling, Craft Beer, Harleys, Jet Skis
Dennis began his professional IT career in early 2011 as a level 1 technician on our helpdesk and was promoted to Director of Technical Services in late 2015. With over 15 years of business management experience, Dennis drives continuous process improvement and has a knack for creating high-performing teams. As the Director of Technical Service, he leverages his broad technical knowledge and passion for customer service to ensure a high level of satisfaction while maintaining business continuity as his top priority.
Scott Bigham
Director of Client Relations
Craft Beer, Traveling, Mexican Food, The Ravens
For nearly a decade, Scott has helped Alliance manage client relationships. He truly enjoys meeting new people and showing companies how to better utilize their technology. His mission is to communicate the value of technology to local SMBs and teach them how to solve everyday problems through IT services and solutions.
IT Support From an Exceptional Team
Meet the Builders, Thinkers & Innovators
Adjana Ramirez
Service Dispatcher
Likes: Video Games, Reading, Watching Anime, Cooking
Amanda Black
Operations Manager
Likes: Film Trivia, Art, British Humor, Trying New Food
Brian Mullally
Support Engineer
Likes: Stand-up Comedy, Traveling, Food, Hiking, Camping
Bryan O’Donnell
Inside Sales Rep
Likes: Biking, Golf, My Dogs, The Ravens
Chris Towle
Network Engineer
Likes: Soccer, Video Games, Hunting/Fishing, Traveling
Chuck Herman
Project Manager
Likes: Science, Mountain Biking, 70s & 80s British Classic Rock
Dominic Robinson
Support Engineer
Likes: Ice Hockey, Urban Exploration
Emily Olsen
Support Engineer
Likes: Video Games, Music, Hiking
Gina Spellman
Finance Manager
Likes: Cooking, Pod Casts, Movies, Fun with Family
Jackson Cole
Support Engineer
Likes: Flag Football, Live Rock Music, Working Out, Joking with Friends, Writing Songs
Jeet Kumar
Support Engineer
Likes: Hiking, Soccer, Baking & Video Games
Jon Grant
Project Manager
Likes: Volunteering & Serving, Steamed Crabs, Beaches, Cooking
Jon Mainhart
Support Engineer
Likes: Fishing, Drones
Jonathan Laubach
Support Engineer
Likes: Boating on the Chesapeake Bay, 3D Printers, Doctor Who
Josh Carpenter
Support Engineer
Likes: Cybersecurity, Esotericism, Drums
Joshua Katz
Support Engineer
Likes: Trivia, Science Fiction/Fantasy, Music
Kaden Culp
Software Engineer
Likes: Music, Epistemics, Philosophy, Cooking & Rock Climbing
Kegan Abbott
Support Engineer
Likes: Technology, Books, Coffee, Boats
Marcus Prater
Sr Network Engineer
Likes: Roller-coasters, Playing Music, Anime, Movies
May Amodu
Support Engineer
Likes: Art, Fashion, Tech & Adventure
Olivia Cobb
Support Engineer
Likes: Tech, Video Games, Dogs
Rochelle Grimsmo
Support Engineer
Likes: Video Games, Voice Acting, Craft Beer, Puns, Sarcasm
Ryan McAvoy
Support Engineer
Likes: Art, Technology, Sneakers
Sam Anzures
Support Engineer
Likes: Video Games, Cats, Movies
Samantha Krist
Logistics Coordinator
Likes: Music, Family, Friends, Sarcasm
Sarah Postlethwait
Inside Sales Rep
Likes: Cooking, Animals, Gardening
Sonny Baldwin
Support Engineer
Likes: Family, Tech, Food & Security
Stephanie Kulp
Business Development
Likes: My dogs, Shopping, Makeup & Italian food
TJ Williams
Support Engineer
Likes: Video Games, Comics, Anime, Manga
Zach Zellers
Service Manager
Likes: Soccer, British Humor, Getting Caught in the Rain