Baltimore’s Leading IT Support Team

The People Behind the Technology

Purpose-Driven IT Support

A Rock-Solid Mission

Alliance was born out of a house. Fast forward more than a decade and here it is — all grown up. But there’s no way Alliance would be where it is today without the people who built it and the people who continue to keep it thriving.

And even though we’ve come so far and done so much, our mission has remained unchanged:

Give people the technology they need to do bigger, better things. No matter what.

IT Support From Experienced Leaders

Meet the Leadership Team

Swadesh (Swat) Guchhait

President

Sports, German Shepherds, Family and Travel.

When Swat was a child, he wanted to follow in his father’s footsteps and pursue a career in biochemistry. But when his father recognized Swat’s attention to detail, he suggested to his son that he explore information technology instead. This set Swat down an exciting path. He developed an intense passion for IT and earned his degree in Information Systems Management at the University of Maryland. At this point, he has more than 20 years of experience working in the IT industry and is whole-heartedly focused on growing AIS and leading his team to success.

Sara Szot

Vice President of Operations

Family & Friends, Reality TV Junkie, Makeup Lover, Reading

After earning her degree in Business Administration from Elizabethtown College, Sara spent six years supporting sales and business development teams in the real estate sector. After acquiring extensive experience cultivating SMB teams, she joined Alliance InfoSystems as the Vice President of Operations. She currently oversees the operations and internal systems at AIS and is fully committed to establishing processes that benefit both AIS and its clients.

Tom McCadden

Vice President of Technology

Traveling, Hockey (Washington Capitals!)

Back in 2006, Tom joined Alliance with a mission to lead the AIS team and help them design and develop custom technology solutions. Every day, he does what he can to build IT services and solutions that help clients realize their business vision. To successfully accomplish this, he manages the relationships AIS has with industry leaders and leads the R&D team into new technology platforms.

Dennis Ciabatoni

Director of Technical Services

Traveling, Craft Beer, Harleys, Jet Skis

Dennis began his professional IT career in early 2011 as a level 1 technician on our helpdesk and was promoted to Director of Technical Services in late 2015. With over 15 years of business management experience, Dennis drives continuous process improvement and has a knack for creating high-performing teams. As the Director of Technical Service, he leverages his broad technical knowledge and passion for customer service to ensure a high level of satisfaction while maintaining business continuity as his top priority.

Scott Bigham

Director of Client Relations

Craft Beer, Traveling, Mexican Food, The Ravens

For nearly a decade, Scott has helped Alliance manage client relationships. He truly enjoys meeting new people and showing companies how to better utilize their technology. His mission is to communicate the value of technology to local SMBs and teach them how to solve everyday problems through IT services and solutions.