AI and Automation Services

Streamline work. Reduce manual tasks. Adopt AI responsibly.

Organizations are moving quickly to explore artificial intelligence, but selecting a tool is only the beginning. Our AI and Automation Services help you identify valuable use cases, modernize everyday workflows, and introduce platforms such as Microsoft Copilot and Claude with the right security, governance, and training in place.

From onboarding and offboarding automation to AI platform adoption and ongoing optimization, we help turn repetitive IT and business processes into secure, scalable systems.

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What We Deliver

Workflow Automation

Client Automation Services

We design and implement automations that connect your systems, reduce double-entry, and minimize “ticket-only” workflows for common tasks.

Common automation outcomes include:

User account automation (Microsoft 365)

Automate creation and updates of user accounts by integrating HR systems with Microsoft Entra ID/Microsoft 365. This reduces manual ticket submissions, eliminates double entry, and speeds up onboarding.

Ticketing and portal integrations

Trigger actions from HR or internal request forms using webhooks and automation workflows. For example, a form submission can automatically start onboarding steps without waiting for manual processing.

Server maintenance automation (monitoring-driven remediation)

Create automations inside your monitoring environment that respond to defined server issues, such as low disk space or specific errors, by running approved remediation scripts automatically. This reduces response time and the need for repetitive manual intervention.

Automated offboarding processes

Automatically disable accounts, remove system access, recover licenses, and initiate device-return or data-retention tasks when an employee leaves. This helps ensure offboarding is completed consistently while reducing security risks and administrative work.

Custom Automation Development

Build tailored automations that connect your existing systems and address organization-specific workflows. From approvals and notifications to data synchronization and recurring administrative tasks, these solutions reduce manual effort and improve operational consistency.

AI Platform Adoption

AI Managed Services Program

Introducing AI is not just turning on a license. It requires governance, training, and ongoing support so users gain value without exposing sensitive information.

Our AI Managed Services Program supports the structured rollout of AI platforms such as Microsoft Copilot and Claude using a practical, three-phase approach:

Phase 1

Security and Governance (Get your environment ready) 

Before AI tools are deployed, we help you reduce risk and establish clear guardrails.
  • Identify and address overshared content and data-access risks across connected systems, including Microsoft 365
  • Define governance policies and usage expectations
  • Educate teams on safe AI usage and data exposure risks
  • Ensure the right foundation is in place for a secure AI rollout
Phase 2

Enablement and Adoption (Launch with confidence) 

We set users up for early wins and long-term adoption.

  • License and pilot planning for initial groups
  • Welcome materials and kickoff sessions
  • Training on AI platforms such as Microsoft Copilot and Claude, practical use cases, and prompt-writing fundamentals
  • Guidance to help teams incorporate AI tools into their daily workflows
Phase 3

Ongoing Support and Consulting (Keep improving over time)

AI value increases as teams learn and refine how they use it.

  • Consulting for business process automation using AI and automation tools
  • Help refining prompts and building repeatable workflows
  • Guidance on creating or using AI agents and custom assistants for specific tasks
  • Ongoing training and recommendations based on new features and real usage
Years Experience
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Over 20 years experience building high-quality, industry-leading IT solutions for our partners.

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Education and Responsible AI Use

AI adoption works best when users understand what AI can do, what it cannot do, and what responsible usage looks like.

We help your organization:

  • Address common concerns and misconceptions about AI
  • Teach users how platforms such as Microsoft Copilot and Claude handle information and why data access matters
  • Encourage smart usage habits, including avoiding the use of personal or sensitive data in unapproved tools
  • Reinforce a “trust but verify” mindset by validating AI-generated content before it is shared or finalized

Built to Scale

Our AI and Automation services are designed to start small and expand as value is proven.
  • Begin with a pilot group or a single workflow
  • Measure results and adoption
  • Expand by department, function, or across the organization
This approach gives teams flexibility, reduces risk, and accelerates time to value.

Ideal Use Cases

  • New hire onboarding and access provisioning
  • Employee offboarding and account lifecycle management
  • Automated request processing from HR and internal forms
  • Monitoring-triggered remediation and standardized server responses
  • Microsoft Copilot and Claude pilots, governance, training, and ongoing optimization
  • Creating repeatable prompt libraries and enablement content for users

What You Can Expect

  • Faster onboarding and offboarding
  • Fewer manual tickets for repeatable tasks
  • Reduced errors through consistent, automated steps
  • Better visibility and control through governance and policy alignment
  • Higher adoption of AI tools through training, enablement, and ongoing support

What Our Clients Say

"We switched over to AIS years ago and were impressed with the change over. The customer service has been impeccable and everyone has been very accessible. They are available to answer questions and problem solve with us to get the best solution for our company."

Ric K.

"We at TIPCO Technologies have worked with you as our vendor for IT services for nearly 20 years. We have challenged you with our growth and you have grown right with us. Your services are above and beyond. We couldn’t be more happier with our partnership with AIS."

Terri L.

Frequently Asked Questions

Common questions about our AI and automation services.
Do you only support Microsoft Copilot?
No. We help organizations evaluate and adopt AI tools based on their business needs, existing technology, security requirements, and workflows. Microsoft Copilot and Claude are two of our primary areas of focus, but our approach is not limited to a single platform.
We help establish governance policies, appropriate access controls, approved-use guidelines, and employee training before AI tools are widely deployed. We also educate users about data exposure risks and the importance of reviewing AI-generated content before it is shared or finalized.
Yes. We review your existing workflows to identify repetitive, manual, or error-prone tasks that may benefit from automation. Common opportunities include employee onboarding and offboarding, account management, internal request processing, system integrations, and recurring administrative tasks.
Yes. We provide practical training on platforms such as Microsoft Copilot and Claude, including prompt-writing fundamentals, responsible usage, relevant business applications, and ways to incorporate AI into everyday workflows.

Let’s Build Your AI and Automation Roadmap

Whether you are looking to automate core workflows, adopt AI platforms such as Microsoft Copilot or Claude responsibly, or pursue both, we can help you plan and execute the next steps.
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