Alliance InfoSystems would like to announce that we have welcomed two new Support Engineers to our staff; Adam Muzyka and Chris Waldt – who are joining our team with several years in the IT industry. In this role, both engineers will be responsible for handling first level support of service requests – this relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software. In their new roles, Adam and Chris will be improving customer service, perception, and satisfaction, as well as giving fast turnaround of customer requests.
Here’s a little bit of background on each new employee, in their own words:
Adam Muzyka – “I have been working in all areas of the IT industry from construction to private PC builds for the better part of 3 years and have been loving the ride ever since. I chose IT as it vastly expands the capabilities of the human mind into regions not yet discovered; with a computer, you can create “virtually” anything your mind can conjure…pun intended. I chose to embark on the professional voyage with Alliance InfoSystems as it was an opportunity to grow both personally and professionally with a variety of systems, environments, and people that would be unlikely to occur otherwise. I look forward to the wealth of knowledge that has yet to be acquired and absorb that what has been achieved so far with Alliance.”
Chris Waldt – “I have always been interested in computers ever since I was young when I was playing around with my father’s Windows 95 laptop. I was put in contact with Alliance through my recruiter who thought Alliance would be a good fit for me. Before Alliance, I worked for a company doing security camera installations, remote and onsite support for local businesses, refurbishing desktop and laptop computers, and doing general break/fix for walk in customers.”
Alliance is very excited to have Adam and Chris on our team, and we can’t wait to see how they progress with this company from here on. We know that with this added help it will create a greater turnaround time for client service requests, and smoother work flow for all our employees – as well as an even better operational system for our team to client contact and service resolution.